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General Terms and Conditions

Sale of edible oils and other non-perishable food products.

General Conditions of Contract



These purpose of conditions is to regulate the use of the electronic retail services of the different goods and services supplied by LORENZO SANDÚA S.L. (ACEITES SANDÚA), a trading company that operates online via its website selling edible oils and other non-perishable food products to its customers. The clauses that form these General Terms and Conditions are binding upon both parties and form an inseparable and integral part of the sales agreement, which comes into effect as of the subscription request from the customer, through the procurement mechanisms that will be specified later on, in accordance with the provisions of Article. 1,255 of the Spanish Civil Code, which establishes the principle of the autonomy of the contracting parties and their freedom of contract. In order to fully ensure the rights of the consumers and users of LORENZO SANDÚA S.L.’s shopping service, these General Terms and Conditions are established in accordance with the provisions of General Law 26/84 of 19 June, on the Defence of Consumers and Users; Law 7/98 of 13 April 13, on General Conditions of Contract; Law 7/96 of 15 January regulating retail trade; the Spanish Civil Code; Directive 2000/31 EC of the European Parliament and of the Council of 8 June; Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce; Law 23/2003 of 10 July relating to Guarantees in the Sale of Consumer Goods, and their implementing legislation.


LORENZO SANDÚA S.L. (ACEITES SANDÚA) with its registered offices at Polígono Industrial 40-41; 31523 Ablitas, Navarre.  Corporate Tax Identification No. B31277056, provides is retail services via e-commerce through its website The company’s contact email address is


These General Terms and Conditions govern the provision of retail services, the procurement of products and services provided by LORENZO SANDÚA S.L. and advertising aimed at its customers/users, all through its website, as well as the rights and obligations of the parties deriving from the buying and selling operations agreed upon between the same.


LORENZO SANDÚA S.L., in accordance with the provisions of Art. 10 of Law 34/2002 of 11 July, through its website and through these General Terms and Conditions, authorises permanent, easy, direct and access to comprehensive information on its business details (tax information, registry details, registered office and communications office), as well as customer details, of which it has exclusive control and which is held by the Company.

ACEITES SANDÚA agrees not to use the personal data of its customers or users for purposes other than those related to the object of the contracting of services that it provides, ensuring the confidentiality of said data, and taking the appropriate measures to prevent their loss, modification and unauthorised access thereto.

SECURITY IN THE TREATMENT, ELECTRONIC PROCESSING AND SAFEGUARDING OF DATA.  ACEITES SANDÚA, in accordance with the provisions of Organic Law 15/1999, of 13 December on Personal Data Protection, and its implementing regulations, hereby informs you that the data that you provide via the forms included on this website will be incorporated into a electronic file in order to provide our services, respond to your queries and keep you informed of any current or future promotions at ACEITES SANDÚA, as well as for customer follow-up and statistical purposes.

The data collected will be stored under confidential conditions and with the legally established security measures in place, and will not be transferred or shared with third parties.

ADVERTISING AND CUSTOMER TARGETED OFFERS  ACEITES SANDÚA may use customers email addresses to send offers and information so long as the customer has accepted this arrangement in advance. This will have been requested during the customer registration process.


Users of the website maintained by LORENZO SANDÚA S.L. shall have free and unrestricted access to the public information contained therein, even though ACEITES SANDÚA reservesthe right to restrict access to information, promotions and special offers to its registered customers. Any user that accesses the website of ACEITES SANDÚA has the right to register as a customer, and therefore may accept accept special offers aimed at its customer base if said user complies with the specific terms of the offer specified for each product. Any public information contained on ACEITES SANDÚA’s website referring both to the company “ACEITES SANDÚA” and the trademarks, products, logos, etc. of the wholesalers and manufacturers of the products and services offered, is protected under the legal provisions on intellectual and industrial property rights, and therefore may not be copied, communicated, transferred, assigned, disposed of or used by the customer for reasons other than for online advertising purposes without the express consent of ACEITES SANDÚA, the manufacturer of the product or the owner of the trademarks and logos.

USER REGISTRATION. Prior to concluding the sale of any of the products offered by ACEITES SANDÚA, the customer/user must register the personal details required to conclude the sales agreement (name and surname or company name, National ID Card No./Tax ID Code No., domicile, email address, telephone/fax number). ACEITES SANDÚA may request additional personal details from the customer that will allow it to find out more about the customer profile (for statistical purposes). The customer may omit or choose not to communicate any personal details that are not absolutely necessary to complete the purchase. ACEITES SANDÚA may offer the customer a personal registration system using a personalised login and password in order to facilitate future customer purchases. In such a case, the customer may chose his/her own login and password, provided that they are available and are not assigned to another customer. Logins or passwords with immoral, abusive, racist or discriminatory content or that contravene the provisions of law will not be accepted. Logins or passwords containing terms that allude to trademarks, products or names protected by the Law on Intellectual and Industrial Property, or that are contrary to the rights to privacy, honour and self-image will also not be accepted. The customer undertakes to ensure that his/her login and password are kept confidential. ACEITES SANDÚA is exempt from any liability arising from the incorrect use of or failure on the part of the customer to comply with his/her obligation to keep his/her login details confidential.


Pricing policy: ACEITES SANDÚA, unilaterally, and at all times, reserves the right to modify the price of the products and services offered via its website. In order to guarantee the customer the certainty and security of the price of its products, the price advertised at the time of the purchase shall be the price in effect. During the interactive online purchasing process the following steps must be followed in the options menu on ACEITES SANDÚA’s website:  Information on the product offered to the customer: technical specifications, description, duration of the warranty, manufacturer's trademark, and guidance photos (if applicable). The product purchased may undergo, due to manufacturer’s stock, non-substantive amendments to the components, features or benefits of same, provided that this does not entail a downgrade of the qualities and benefits advertised. Information on the price of the product: information on the final price or retail price of the product to be purchased, containing the final cost for the customer including VAT. The cost of transport will be detailed separately. Therefore, the final cost will be communicated to the customer during the online shopping process before he/she accepts the order.

Order acceptance: the customer’s consent for the validity and effectiveness of the sales contract obligating the parties is considered to have been given once the order has been made and once the order acceptance option has been selected. Purchase subject to final payment: The commitment made by ACEITES SANDÚA to sell and dispatch the goods offered is subject to the stock of the product being advertised and to the availability of the same while stocks, and thus ACEITES SANDÚA, through its commitment to quality and customer services, seeks to ensure that the products advertised are available at all times.

Methods of customer payment: the following methods of payment have been established: 1. Prepayment: by paying in cash or bank transfer to the bank account held by ACEITES SANDÚA and published on its website. Both forms of prepayment require the explicit mention of the order number to which the payment refers.  2. Paypal: Once the payment has been made by the customer, ACEITES SANDÚA will issue a virtual or physical invoice to the email designated by same.

Delivery time for the product purchased: we undertake to send out products from our facilities within 24-36 hours following verification that the product has been paid for.

Place of delivery and method: The order will be delivered to the address provided at the time of purchase. Any subsequent modification of the place of delivery requested by the customer may incur additional costs to the sale price, which will be borne by the buyer. Goods are covered against any transport, misplacement and tampering risks. In the event that the customer finds faults in the goods at the time of delivery or that the goods are visibly damaged, this must be stated on the delivery document provided by the carrier. Goods that could not be delivered within 15 days of leaving the facilities of ACEITES SANDÚA, for reasons not attributable to the seller, shall be returned to the same, and the amounts paid will be refunded in the case of prepaid orders, without the need for any claim for damages, present or future, direct or indirect, neither as consequential damages nor lost profits.